PRIVACY POLICY

We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and store your information when you interact with our website, services, or communications.

Information We Collect

We may collect the following personal data:

  1. Contact Information: Name, email address, phone number, and company name when you opt in for services, subscribe to newsletters, or download resources.
  2. Interaction Data: Pages viewed, time spent on site, and engagement with digital campaigns.
  3. Technical Data: IP address, browser type, operating system, and device information.
  4. Marketing Preferences: Consent preferences for email communications and other promotional materials.

How We Use Your Data

  1. To Provide Services: Deliver resources, respond to inquiries, and process meeting bookings.
  2. Marketing: Send newsletters, updates, and offers (with explicit user consent).
  3. Analytics: Track website performance and optimise user experience.
  4. Legal Compliance: Fulfil regulatory requirements or respond to lawful requests.

Legal Basis for Processing (GDPR)

  • Consent: For marketing communications and non-essential data collection.
  • Contractual Necessity: To provide services requested by clients.
  • Legitimate Interests: To improve our services and user experience.

Third-party Services

We may share data with trusted third parties, such as:

  1. Analytics Providers: (e.g., Google Analytics) Learn More.
  2. Marketing Platforms: (e.g., email marketing tools like Mailchimp).
  3. Social Media Platforms: (e.g., Facebook Pixel, LinkedIn Insights).

These third parties are contractually obligated to handle your data in compliance with applicable laws.

Your Rights

Under applicable laws, you may:

  1. Access your data and request a copy.
  2. Correct or update inaccurate information.
  3. Request deletion of your data (“Right to Be Forgotten”).
  4. Withdraw consent for processing activities.
  5. Lodge a complaint with a relevant Data Protection Authority.

To exercise these rights, contact us at info@socialmedia101.co.za

Data Retention

Your data is stored securely and retained only for as long as necessary to fulfil its purposes, or as required by law. Data collected for marketing purposes is retained until you unsubscribe.

Data Security

We use encryption and secure servers to protect your data. Access to personal data is limited to authorised personnel only.

Cookies and Tracking

We use cookies and tracking technologies for analytics, functionality, and targeted advertising. Please refer to our Cookie Policy for detailed information and opt-out options.

Updates to This Policy

We may update this policy to reflect changes in laws, services, or practices. Please review this page periodically.

Contact Us

For any questions or concerns, please reach out to us:

Email: info@socialmedia101.co.za

Last updated: 01 August 2025