Community Management - Social Media 101

COMMUNITY MANAGEMENT

Customers, clients and consumers are turning online and specifically to social media for speedy customer service and problem resolution.

It is now becoming more and more important for businesses to provide the online experience their community expects. With this in mind, implementing a community and risk management plan to ensure all comments, questions, queries and complaints are answered and escalated timeously becomes top priority for online customer service. Encapsulated in your brand platform and community management, we assist with:
  • Loading and Posting
  • Paid Media
  • Targeting
  • Community Management
  • Customer Profiles
  • Crisis Management
  • Community Guidelines
  • Employee Policy
  • Employee Amplification
  • Influencer Management
  • Campaign Management

NEED HELP WITH COMMUNITY MANAGEMENT?