![SOCIAL MEDIA IS JUST A PLACE FOR PEOPLE TO COMPLAIN. [FALSE]](https://www.socialmedia101.co.za/wp-content/uploads/2026/02/27-1080x675.png)
by Sabrina Andreucci | Sep 17, 2019 | Community Management, Digital Strategy
We will agree with this statement, yes, social media does in fact expose businesses to negative feedback and customer complaints. The challenge is however that these seemingly bad conversations will happen whether the brand is on social media or not. Ideally you want...
